Privacy Policy

Effective date: 15th June, 2026

We are committed to safeguarding the privacy of our website visitors. This policy sets out how we will treat your personal information.

1. Introduction

1.1 This policy applies where we are acting as a data controller with respect to the personal data of our website visitors.

1.2 In this policy, "we", "us" and "our" refer to Phoenix Futures and partner organisations involved in delivering Open Houses.

1.3 Open Houses is a national initiative showcasing residential drug and alcohol treatment services across England.

1.4 Some services provided through this website, such as event bookings, are delivered via third-party platforms.

1.5 We will ask you to consent to our use of cookies when you first visit our website.

2. How we use your personal data

In this section we explain:

  • the categories of personal data we may process

  • the purposes for which we may process personal data

  • the legal bases of the processing

2.1 Usage data

We may process data about your use of our website (“usage data”), including:

  • IP address

  • geographical location

  • browser type and version

  • operating system

  • referral source

  • length of visit

  • page views and navigation paths

  • timing, frequency, and pattern of use

Purpose: To analyse and improve the performance and usability of our website

Legal basis: Consent

2.2 Enquiry data

We may process information contained in any enquiry you submit to us (“enquiry data”).

Purpose:

  • Responding to enquiries

  • Understanding common queries

  • Improving website content

Legal basis: Consent

2.3 Event registration data

If you choose to register for an Open Houses event, you will be directed to a third-party booking platform.

This may involve processing:

  • your name

  • contact details

  • event preferences

Please note that bookings are managed by Eventually Ticketing, and your personal data will be processed according to their privacy policy when completing a booking.

Purpose: Facilitating bookings and managing attendance

Legal basis: Consent and legitimate interests

2.4 Communications and marketing data

We may process information you provide if you choose to receive updates, newsletters, or event communications (“notification data”).

We do not currently operate regular marketing communications but may do so in the future.

Purpose:

  • Sending updates about Open Houses

  • Providing relevant event and project information

Legal basis: Consent

You can withdraw your consent at any time.

2.5 Correspondence data

We may process information contained in or relating to any communication that you send to us (“correspondence data”).

Purpose: Communication and administration

Legal basis: Legitimate interests

2.6 Legal and compliance processing

We may process personal data where necessary for:

  • compliance with a legal obligation

  • the establishment, exercise, or defence of legal claims

  • protecting vital interests

Legal basis: Legal obligation and legitimate interests

2.7 General purposes

We may also process your personal data where necessary for:

  • risk management

  • obtaining professional advice

  • insurance purposes

3. Providing your personal data to others

3.1 General disclosures

We may disclose your personal data to:

  • insurers

  • professional advisers

  • regulators and authorities where required

3.2 Data processors

We use trusted third-party providers to support delivery of our website and services:

If you register for an event, you will be redirected to Eventually Ticketing. They may act as a data processor and, in some circumstances, an independent data controller.

We recommend reviewing their privacy policies when using their services.

3.3 Legal disclosures

We may disclose personal data where necessary:

  • to comply with a legal obligation

  • to protect legal rights

  • to prevent fraud or harm

4. Retaining and deleting personal data

4.1 We retain personal data only for as long as necessary.

4.2 Personal data will typically be retained for up to 6 years, where required for legal, safeguarding, or administrative purposes.

4.3 We may retain data longer where required by law.

5. Security of personal data

5.1 We implement appropriate technical and organisational measures to protect your personal data.

5.2 Your personal data is stored on secure servers.

5.3 Data transmitted via our website is protected using encryption where possible.

5.4 However, transmission of data over the internet is inherently insecure, and we cannot guarantee absolute security.

6. Amendments

We may update this policy from time to time.

Please check this page periodically to stay informed of any changes.

7. Your rights

You have the right to:

  • access your personal data

  • request correction or deletion

  • restrict or object to processing

  • withdraw consent at any time

Requests may require verification of your identity.

8. Third-party websites

Our website includes links to third-party websites, including booking platforms.

If you follow a link to a third-party site:

  • they will have their own privacy policies

  • we do not control how your data is used

9. Personal data of children

This website is intended for individuals aged 18 and over.

If we become aware that we hold personal data of a child, we will delete it.

10. About cookies

A cookie is a small file stored on your device.

Cookies may be:

  • persistent (stored until expiry or deletion)

  • session-based (deleted when you close your browser)

Cookies may be linked to personal data.

11. Cookies that we use

We use cookies for:

  • website functionality

  • analytics and performance monitoring

12. Cookies used by our service providers

Cookies may also be set by third-party providers, including:

  • Squarespace

  • Eventually Ticketing

  • Google Analytics

These help us:

  • understand how the site is used

  • improve performance

  • support booking journeys

13. Managing cookies

You can block or delete cookies through your browser settings.

Please note that disabling cookies may affect website functionality.

14. Our details

This website is owned and operated by Phoenix Futures.

Registered address:

68 Newington Causeway
London, SE1 6DF

15. Contact

For privacy-related enquiries:

📧 [email protected]

16. Data protection registration

We are registered with the UK Information Commissioner’s Office (ICO).

Registration number: Z5753869

17. Data Protection Officer

Data Protection Officer:

📧 [email protected]